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These are the legal terms that govern your use of fab99. Access to our platform and any services depends on your local law and eligible region — please read this page before using your account.
fab99 operates as a platform where access, eligibility and permissible use are each governed by the laws applicable in your region. We do not make a universal legal representation that our services are available everywhere — your access depends on the laws of your jurisdiction and whether you are in an eligible region at the time of use. When you create an account or place activity through our platform, you confirm that doing so is lawful under the rules that apply to you. We rely on account-level identity checks to verify that the details you provide are accurate. If we identify a mismatch, we may suspend activity on the account until the matter is resolved. Transactions on the platform — including those processed through bKash, Nagad or Rocket — are subject to the limits, verification steps and terms displayed in your account wallet at the time of the transaction. The legal terms on this page are updated periodically; the version shown here is the current one. If you continue using the platform after an update, that constitutes your acceptance of the revised terms. For questions about a specific policy point, use the contact route in the support section below.
Our legal terms draw a clear boundary between what we govern directly and what falls outside our responsibility. Understanding that boundary helps you know where to direct a question and what steps apply in each case.
We govern registration, login, identity verification and account suspension under these terms. Steps for verifying your account are shown in the account settings area. Access remains conditional on your continued eligibility under local law and the rules of your region.
Deposits and withdrawals processed through bKash, Nagad or Rocket are subject to the limits and verification instructions displayed in your wallet at the time of the transaction. We do not govern the internal processing rules of the payment provider on their own side.
Game content delivered through our lobby — including titles from JDB, Pragmatic Play, PG Soft, Joker and Spadegaming — is governed by each studio's own content terms. We are responsible for platform-level access; the studio remains responsible for game-level mechanics and RTP disclosures where those are published.
Links or integrations that take you to a third-party site or service fall outside our legal scope once you leave the fab99 platform. We are not liable for the practices, policies or conduct of any third-party operator or service provider.
This policy gives you a clear set of practical actions you can take over your own account and data. You can review the transaction history held against your account at any time by opening the wallet section in your account dashboard — every deposit and withdrawal processed through bKash, Nagad or Rocket is logged there with a timestamp and status. If you find that any account detail is incorrect — name, contact address, or linked wallet — you can submit a correction request through the account settings page. We will process that request against the identity records we hold and confirm the outcome in writing to your registered contact. If a question arises about how a specific policy clause applies to your account, you can raise it through our support route; we will respond with reference to the relevant section. You also have the right to close your account by submitting a written request. Account closure does not affect any pending transaction already in process at the time of the request.
Open the wallet section in your account to see a full log of transactions processed through bKash, Nagad or Rocket, including status and timestamp for each entry.
Submit a correction through account settings if your name, contact or linked wallet details are inaccurate. We verify against the identity records we hold and confirm the outcome in writing.
If a specific clause in these terms is unclear or you believe it has been applied incorrectly to your account, contact our support team with the relevant account reference and the clause in question.
You can close your account at any time by submitting a written request through our support channel. Any transaction already in process at the point of closure will complete before the account is deactivated.
If you have a question about these terms, an account eligibility concern, or a data matter, use one of the published routes below. We handle policy-related enquiries separately from general account support to make sure they reach the right team.
Open the chat widget inside your signed-in account to raise a legal or policy question. Include your account reference and the specific clause or issue so we can respond accurately.
Send a written policy enquiry to the support email address published on our contact page. Written requests for account data, corrections or closure should come through this route.
Our help centre contains published answers to common policy, account access and wallet questions. Check there first — if the answer is not covered, escalate through chat or email.
We take the security of your account and the data we hold seriously. Below is a plain account of how each area is managed — no vague assurances, just the actual process.
We collect account registration details, transaction records and device session data to operate the platform and meet our verification obligations. We do not sell your personal data to third parties. Data is stored and accessed only for the purposes described in these terms.
We use cookies to maintain your logged-in session, remember your last game category and support consistent navigation across desktop and mobile. You can manage cookie preferences through your browser settings; disabling session cookies may affect account functionality.
Account access is protected by the login credentials you set at registration. If you believe your account has been accessed without your permission, contact support immediately through the chat route in your signed-in dashboard. We will review session logs and act on the finding.
We retain transaction and account records for the period required to meet our verification and operational obligations. To request a summary of the data we hold on your account, or to ask about the retention period for a specific record type, contact us through the email route published on our contact page.
These are the questions we receive most often about account rights, data and legal scope on fab99. If your question is not covered here, use the support contact routes listed above.
Availability depends entirely on the laws applicable in your region and your personal eligibility. We do not make a universal legal claim that our platform is available everywhere. Check your local regulations before creating or using an account. Access is conditional on you being in an eligible region.
Open the wallet section inside your signed-in account. Every deposit and withdrawal processed through bKash, Nagad or Rocket is logged there with a status and timestamp. If an entry looks incorrect, use the account settings route to flag it or contact support through the chat widget.
Go to account settings and submit the correction there. We verify the change against the identity records we hold and confirm the outcome in writing to your registered contact. If the settings page does not allow a direct edit for the field in question, raise it through the support email route.
Game content from studios in our lobby — including JDB, Pragmatic Play, PG Soft, Joker and Spadegaming — operates under each studio's own content terms. fab99 is responsible for platform-level access. RTP and game-mechanic information is shown only where the studio or game itself publishes it.
Yes. Submit a written closure request through the support email route published on our contact page. Any transaction already in process at the time of the request will complete before the account is deactivated. Closure does not erase transaction records that we are required to retain.
The current version of our terms is always the one shown on this page. If we update the terms, the revised version replaces the prior one here. Continuing to use the platform after an update means you have accepted the revised terms. Material changes are noted at the top of this page.