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These terms govern how your fab99 account works — from opening it to how transactions are recorded and how you access the lobby. Read them before you start, and check back if anything about your account changes.
When you open a fab99 account, you enter into an agreement with us that is shaped by these terms. They apply to every session, every wallet action and every interaction with the lobby — whether you are browsing slots, sitting at a live table or reviewing your transaction record. We have written these terms to be read, not archived. That means each clause addresses something you will actually encounter: account creation, wallet funding through bKash, Nagad or Upay, how we handle disputes and what happens if your account becomes inactive. We do not use blanket language that covers everything and explains nothing. Access to fab99 depends on whether online gaming is permitted under your local law and whether you are in an eligible region. We cannot confirm eligibility on your behalf. If you are uncertain, check the rules that apply where you are before proceeding. Nothing in these terms should be read as a representation that the service is lawful in every location or for every person. Where local law restricts access, these terms do not override that restriction — they sit alongside it. We update these terms when our processes change, and the current version is always the one that applies.
These terms draw a clear boundary around what fab99 is responsible for and where third-party rules take over. Understanding that boundary helps you know where to look when something needs resolving — your account dashboard, your wallet provider or our support route.
These terms cover every step of your account life cycle: registration, login, session activity and closure. Rules about password security, session limits and account verification are set here. Anything outside your account boundary — such as your device or internet connection — falls outside our scope.
Deposits and withdrawals processed through bKash, Nagad or Upay are within scope for dispute and record purposes. However, the time a wallet provider takes to move funds on their own network is governed by that provider's terms, not ours. We record the transaction on our side; we do not control the external transfer step.
Game titles, lobby pages, promotional notices and support content published on fab99 are within scope. We are responsible for the accuracy of what we publish there. Game mechanics and RTP data — where shown — come from the supplying studio; we display that information as provided and do not alter it.
Studios such as JDB, Pragmatic Play, PG Soft, Joker and Spadegaming supply game content under their own licensing and technical terms. Their terms are separate from ours. If a game title behaves in a way you did not expect, check whether the studio publishes its own player-facing terms before raising a dispute with us.
These terms are not one-directional. You have specific actions available to you, and we have set out the routes to take them. Your transaction history is visible in the signed-in account area — every wallet movement, every session credit and every withdrawal request appears there in the order it happened. If a record looks incorrect, you can raise a correction request directly through our support route rather than waiting for a scheduled review. Account details — including contact information linked to your bKash or Nagad wallet — can be updated from your profile settings; follow the verification steps shown on that page to confirm the change. If you want to close your account, the request goes through account support, and we will process it in line with the steps described in the closure section of these terms. Questions about a specific clause can be sent to our support team using the contact route listed on this page. We aim to respond with a direct answer, not a referral back to the document you have already read.
Open your account and navigate to the transaction history section. Every wallet action — bKash deposits, Nagad withdrawals and Upay transfers — is listed there with a timestamp and status. You do not need to contact support to read your own record.
Go to your profile settings to update contact details, linked wallet identifiers or personal information. The page shows the verification steps required to confirm each change. Follow them in order; unverified changes are not saved.
If a clause is unclear or you believe something in your account record does not match what these terms describe, send the detail to our support team through the contact route on this page. Describe the specific transaction or clause so we can respond to the actual point.
Account closure requests are handled through support. Once the request is confirmed and any open transactions are settled, your account is closed in line with the retention steps described later in these terms. We will confirm closure by the contact method on file.
If something in these terms needs clarifying or you have a question about how a rule applies to your account, these are the routes we have published. Use the one that fits your question.
Available from the support icon on any lobby page. Use this for account-specific questions about transaction records, wallet linking or clause interpretation. Have your account details ready so we can locate your record quickly.
Send a written question to our support address listed on the Contact page. Email is the right route for formal policy queries, correction requests or anything that needs a written record. Include the clause number or transaction reference you are asking about.
The Help section inside your signed-in account area covers the most common policy questions: how records are stored, how to update wallet details like bKash or Nagad, and what the closure process involves. Check there first before opening a support ticket.
We keep account and transaction data only for as long as it is needed to operate your account and satisfy the record-keeping obligations that apply to us. When data is no longer needed for either purpose, it is removed. You can ask what we hold on your account at any time through the support routes listed on this page.
Your account is protected by the login credentials you set at registration. We do not store your bKash, Nagad or Upay wallet PIN — those stay with the wallet provider. If you believe your account has been accessed without your permission, contact support immediately through live chat or email.
We use cookies to keep your session active, remember your lobby position and load the correct language and region settings. You can manage cookie preferences through your browser settings. Disabling all cookies may affect how the lobby loads and whether your session persists across pages.
Transaction records, account history and correspondence are kept for the period set out in our data policy. After that period, records are deleted unless we are required to hold them by applicable rules in the regions we operate in. You can request a summary of your data at any time via email support.
To correct inaccurate personal data, update a linked wallet identifier or request deletion of non-essential records, use the profile settings page or email support with the specific change you are asking for. We confirm changes by the contact method on your account before applying them.
These are the questions we see most often about how the terms work, what your rights are and how to act on them.
Yes. Every transaction processed through your account — including bKash deposits, Nagad withdrawals and Upay transfers — is covered by these terms on the fab99 side. The wallet provider's own terms apply to the movement of funds on their network, which is a separate step outside our control.
Open your transaction history in the signed-in account area and check the entry in question. If it does not match what you authorised, raise the point with our support team by live chat or email. Include the transaction reference and date so we can locate the record and respond to the specific point.
Access depends on whether online gaming is permitted under the local law that applies to you and whether your location falls within an eligible region. We do not confirm eligibility on your behalf. Check the rules that apply where you are before opening or using an account.
Go to your profile settings page once you are signed in. The fields there let you update your contact details and linked wallet identifiers such as your bKash or Nagad number. Each change requires the verification steps shown on that page to be completed before it is saved.
Studios supply game content to our lobby under their own terms. fab99's terms cover your account, your transactions and your use of the lobby. If a question is about game mechanics or studio-level rules, check whether the relevant studio — JDB, Pragmatic Play, PG Soft, Joker or Spadegaming — publishes its own player-facing terms.
Send a closure request to our support team through live chat or email. We will confirm the request, check that any open transactions are settled and then close the account following the steps in these terms. You will receive a confirmation through the contact method on your account.
We update these terms when our processes change in a way that affects your account or wallet use. The current version is always the one published at fab99/terms-conditions/. We do not apply a revised version to past activity — only to actions taken after the updated terms are published.