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fab99 collects only the account and transaction data needed to run your lobby access, process wallet activity through bKash, Nagad and Upay, and keep your account secure. This policy tells you exactly what we hold, why we hold it, and what you can do about it — subject to your local law and eligible regions.
When you open an account with us, we collect the details you enter at registration — name, contact information and, where required for wallet linking, the mobile number associated with your bKash, Nagad or Upay account. We do not collect payment credentials directly; wallet transactions pass through the respective payment provider and we receive only the confirmation reference and amount. We also collect technical data your device sends when you visit the site: browser type, session timestamps and the pages you navigate. We use this to diagnose load issues and to understand which sections of the lobby you engage with. Nothing in that technical log identifies you by name without cross-referencing your account record, and we limit that cross-referencing to security and fraud-prevention purposes. Retention periods follow what is reasonably necessary to satisfy our operational and legal obligations. If your account is closed, we retain only the records required by applicable financial compliance obligations for the period those obligations specify. We do not sell your data to third-party marketing companies. Availability of services and the obligations that apply to your data both depend on your local law and the eligible regions in which you access the platform.
This policy covers data we process directly through the fab99 platform. It does not extend to how third-party services handle data once you leave our pages — for example, your bKash or Nagad app operates under its own provider policy, not ours. Understanding that boundary helps you know whose policy governs each part of your journey.
All data you enter to open, verify or recover your fab99 account falls inside this policy. That includes your login credentials, the contact detail used for account verification and any identity check we ask you to complete.
When you initiate a deposit or withdrawal through bKash, Nagad or Upay, the funds flow through that provider's infrastructure. We receive the outcome reference only. The provider's own privacy terms govern the data they handle on their side.
How you browse the lobby — which game categories you open, how long a session runs — is tracked at an aggregate or session level using cookies. You can adjust cookie preferences in your browser settings; restricting them may affect how parts of the site load.
Links that take you away from fab99, including game studios' own pages or external support tools, are outside our policy scope. We are not responsible for data practices on sites or apps we do not operate.
You have several practical options when it comes to the data we hold on your account. Reviewing your own record is the first step: log in and open the account section to see the profile fields currently stored against your name. If anything there is incorrect — a misspelled name, an outdated contact number — you can edit those fields directly in the account settings, or contact our support team to request the correction if the field is locked. You can also ask us what data we hold that is not visible in your account panel; send that request through the support route listed in the contact section below and we will respond in the manner our operational process allows. If you want to close your account and request deletion of personal data, the same support route applies. Note that we may need to retain certain transaction references for compliance purposes even after deletion; we will tell you what we are keeping and why. All of these rights apply subject to local law and the eligible region rules that govern your access.
Open your account panel after logging in to see the profile data we currently hold. Most fields are visible there without needing to contact us.
Edit unlocked fields directly in account settings. For locked fields such as your registered mobile number, raise a correction request with our support team.
If you want a summary of data we hold that is not shown in your account, send a written request via the support contact route and we will respond through the same channel.
Account closure and deletion requests go through our support team. We will confirm what is deleted and what must be retained for compliance, and we will tell you the reason for any data we keep.
If your question is not answered by this page, use the contact routes below to reach us. We handle privacy queries through the same support channels as account questions, so the same team that helps with your wallet or login can forward a data request to the right internal contact. Only use routes published on this site — do not use unofficial social accounts or third-party intermediaries for anything involving your account data.
Open the chat widget from any page on fab99. It is the quickest way to raise a privacy question during active support hours shown in the chat window.
Send a written data or privacy request to the email address published in the Help section of your account. Email creates a written record for both sides, which we recommend for deletion or correction requests.
The Help section inside your logged-in account lists current contact options and self-service steps. Check there first — many common data questions are answered without needing to wait for a reply.
We apply access controls to limit which internal systems can read your account record. Cookie data is stored in session logs that are not linked to your name unless there is a security reason to cross-reference them. Retention is limited to what our operational and compliance obligations require, and we review those periods periodically. If our policy changes materially, we will publish an update notice on this page with a clear date.
Your account record is held on servers accessible only to authorised internal processes. We do not store bKash, Nagad or Upay credentials — only the transaction reference returned by the provider after a completed payment.
Cookies track session activity and help us keep the lobby loading correctly across devices. You can adjust them in your browser; some lobby features may behave differently if essential cookies are blocked.
Personal data is kept for as long as your account is active plus the period required by applicable compliance rules. After a deletion request is fulfilled, we confirm in writing what, if anything, is retained and on what legal basis.
If this policy changes in a way that affects your rights or how we use your data, we will post a notice at the top of this page. The date of the most recent update will be visible there so you can track when it changed.
The questions below cover what we hear most often from account holders about data, cookies, wallet records and how to reach us for a privacy request.
We do not sell your data to marketing companies. We share data only with the payment providers — bKash, Nagad, Upay — that process your transactions, and only the reference data needed to complete or verify a payment. Availability of this depends on your local law and eligible region.
After account closure we delete your personal profile data. We retain transaction references and records required by applicable financial compliance obligations. We will tell you what is kept and the reason when we confirm your closure request.
Yes. Log in and open the account panel to review your stored profile fields. For data not visible there, send a written request through the email support route published in the Help section. We will respond through the same channel.
We do not store your bKash or Nagad account credentials. When you make a transaction, it is processed by the wallet provider and we receive only the confirmation reference and amount. That reference is stored in your transaction history inside your account.
Cookies track your session, keep you logged in across pages and help us understand which parts of the lobby load correctly on your device. You can restrict them in your browser settings, though some lobby features may work differently if essential cookies are blocked.
For unlocked fields, edit them directly in account settings after logging in. For locked fields such as your registered mobile number, contact our support team via live chat or email. We will confirm the correction once it is made.